5 Best Solutions for Phone Not Scanning Telegram Web QR Code

Telegram allows you to use all the features of the app on a larger screen using Telegram Web and you don’t have to install any apps. You can access all your chats, create a custom theme and start making voice or video calls to your contacts. Scan the QR code using your phone and log into your Telegram account in a web browser.

However, you can only proceed if you can scan the QR code and log into your Telegram account. If you can’t scan the QR code, don’t worry. Here are the best solutions when your phone is not scanning the Telegram Web QR code.

1. Clean the phone’s camera lens

In order for your phone to properly scan the QR code, you should start by checking if the camera lens is clean. A dirty or fogged camera lens cannot properly read the QR code from Telegram Web. You can use a microfiber cloth to clean the phone’s camera lens. After drying it, point the camera at the QR code to see if it works.

2. Check your Internet connection

To access Telegram Web you need a strong internet connection on your computer and phone. Internet speed determines how fast the Telegram chat data will load on your computer screen after scanning the QR code. After cleaning the camera lens, run a speed test to check the strength of your internet connectivity.

3. Clear the cache in the web browser

To improve your browsing experience, your web browser collects cache data which helps in fast loading of the websites you visit frequently. If the basic solutions didn’t help, you can try clearing your web browser cache to see if it fixes the problem with your phone not scanning the Telegram Web QR code.

For Google Chrome

Step 1: Open the Chrome browser on your Mac or Windows PC.

Step 2: Click on the three dots in the upper right corner.

Step 3: Select More Tools from the list of options.

Step 4: Click Clear Browsing Data.

Step 5: On the Basics tab, select the option of Cached images and files.

Step 6: Click Clear Data.

Step 7: Open a new tab, go to web.telegram.org and check if the problem persists.

For Firefox

Step 1: Open Firefox on your Mac or Windows PC.

Step 2: Click the Hamburger menu icon in the top right corner.

Step 3: Select Settings from the list of options.

Step 4: On the Settings tab, look for the search box and type cache.

Step 5: From the search results, click Clear Data.

Step 6: Select the “Cached Web Content” option and click Clear.

Note: Checking the “Cookies and site data” content box will remove all the details of the websites you visit frequently and you will have to open and log in again.

Step 7: Open a new tab, go to web.telegram.org and check if the problem is solved.

For Safari

Step 1: Press Command + Spacebar to open Spotlight Search on your Mac, type Safari, and press Enter.

Step 2: In the browser window, click Safari in the upper left corner.

Step 3: Click on Preferences.

Step 4: Click Advanced in the Preferences window.

Step 5: Select the checkbox next to “Show developer menu in menu bar”. Then close the Preferences window.

Step 6: Click the Developer tab in the top menu bar.

Step 7: Select the Empty cache option.

Step 8: Visit Telegram Web and check if the problem is solved.

4. Turn off dark mode on your computer

If you’ve turned on dark mode on your Mac or Windows PC, chances are your phone won’t be able to scan the Telegram Web QR code due to the inverted colors. We recommend that you disable dark mode and check if the problem is resolved.

For Mac users

Step 1: Press Command + Spacebar to open Spotlight Search, type System Preferences, and press Enter.

Step 2: Click on General.

Step 3: On the General tab, click Clear Appearance and then close the tab.

Step 4: Open your favorite browser, visit Telegram Web and check if you can scan the QR code.

For Windows users

Step 1: Click on the Windows icon, type Settings in the search bar and press Enter.

Step 2: Click Personalization in the left menu.

Step 3: Select Colors from the list of options.

Step 4: Click the drop-down menu next to Choose your mode.

Step 5: Select Light and then close the window.

Step 6: Open a web browser, go to Telegram Web and scan the QR code using your phone.

5. Download the Telegram desktop app

If none of the solutions worked for you, we suggest you download the dedicated Telegram Desktop app on your Mac or Windows PC. You can log into your account by scanning the QR code using your phone.

Fixed the problem with scanning the QR code on Telegram

These solutions will help you solve QR code scanning problems with Telegram Web. The most important link is proper internet connectivity on your phone and computer to get things working. If you are concerned about people viewing your online status, refer to our guide on how to hide the last view on Telegram.

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