Nvidia is “committed to supporting our customers”
Published: November 12, 2022 | Source: Kitguru |
Nvidia’s investigation of the RTX 4090’s 12VHPWR cable issues remains ongoing
Since Nvidia launched its RTX 4090 graphics cards, reports have slowly circulated online about problems with the graphics card’s 12VHPWR connector, with many customers having 12VHPWR cables overheating and melting inside their systems. Nvidia has previously stated that they are investigating these issues, but so far the company has remained mostly silent on the matter.
In a new statement a KitGuruan Nvidia rep said that Nvidia is still actively investigating reports of 12VHPWR cable issues and that both Nvidia partners have committed to supporting their customers if they need to RMR their graphics cards.
We continue to investigate the reports, however we don’t have any further details to share yet. NVIDIA and our partners are committed to supporting our customers and providing them with an accelerated RMA process.
Currently, the reason behind these recent 12VHPWR cable failures remains unknown, with many blaming poorly constructed adapters, incorrectly inserted cables, and design issues for the problem. Over time, we expect Nvidia to officially comment on these 12VHPWR issues and explain the cause behind these reported faults.
You can join the discussion on Nvidia RTX 4090 12VHPWR survey on OC3D Forum.