Amazon is changing their Kindle Book Return Policy

Amazon is drastically changing its Kindle book return policy, due to growing pressure from authors and the Authors Guild. Previously, customers could return a Kindle book for any reason and get a refund. Even if they read the whole book. TikTok is the main culprit, as many popular content creators say bookstores should be treated like libraries.

According to Amazon’s Kindle return policy, you can “cancel an accidental book order within seven days.” Although accidental purchases do happen — for example, if a child or pet clicks on a book by accident, or if you buy the wrong book with a very common title — several authors have said that some people read the entire book. before turning them over to Amazon. . Customers will be refunded, but authors will have to pay a fee to restock this book.

Getting a refund on a Kindle book is ridiculously simple under today’s rules. Just visit Manage your content and devices and sign in with the same Amazon account information you used to purchase your content. In Your content, select the Shares next to the title you want to return to, then select Return for refund. In the pop-up window, choose the reason for the return, then select Return for refund. The refund is then instant, the book will disappear from your Kindle e-reader, your Fire tablet or one of the Kindle reading applications for Android and iOS.

Amazon has systems in place for people who egregiously return books. There is a threshold limit for refunds, and when it is reached, Amazon accounts can no longer get refunds for Kindle books, it’s like a switch that disables the feature at the account level. The exact limit is not public information, but various sources told Good e-Reader that it’s between 4 and 6 returns per month that will trigger things. Amazon customer service is aware of these limits because there is a note on the account and nothing can be done to lift it.

The whole refund policy will change by the end of the year. Amazon plans to limit automatic e-book returns to cases where people haven’t read more than 10% of the book, according to the Authors Guild. Any customer who wishes to return an eBook after reading more than 10% will need to submit a request to Customer Service, which will be reviewed by a representative to ensure that the return request is genuine and complies with Amazon’s anti-abuse policies. . This process will create a strong deterrent against buying, reading, and returning e-books within seven days, and readers who attempt to abuse the return policy will be penalized under Amazon’s policies.

Increasing return policies for eBooks may be new, but Amazon has done this sort of thing before. Amazon-owned audiobook platform Audible has tightened a rule that deducted royalties for titles returned or exchanged within one year of the date of purchase. After the change, the authors retained royalties for any returns after seven days.

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