(NEXSTAR) – Apple’s latest phone, the iPhone 14, hasn’t been on the market for long, but users are already struggling to use some of its basic features.
Specifically, some users have reported issues with iMessage and FaceTime since unboxing their new iPhones.
Apple acknowledged the issues in a support document released last week, saying iMessage and FaceTime may “not complete activation on iPhone 14 and iPhone 14 Pro.”
If you have an iPhone 14 or iPhone 14 Pro, Apple says you might notice that you can’t receive iMessage or FaceTime calls; your text messages to other Apple devices appear in a green bubble instead of a blue bubble; conversations in Messages appear as two threads instead of one; or your messages may appear to come from your email address rather than your phone number on someone else’s phone.
To fix any of these issues, Apple recommends updating your phone to the latest version of iOS. Although Apple just released a major iOS update last week, iOS 16, Forbes reports that Apple has rolled out an update – iOS 16.0.1 – specifically for iPhone 14 and iPhone 14 Pro to address “Important Bug Fixes”. These include issues with iMessage and FaceTime, zooming in on some photos, and single sign-on apps.
Unfortunately, some users may still have issues with Messages and FaceTime after updating to iOS 16.0.1, according to Apple.
In this case, users should make sure their phone line is enabled under Settings, then Cellular. If you have multiple SIM cards, be sure to select the phone number you want to use, Apple explains. In Settings, tap Messages, then tap Send & receive. From there, tap the phone number you want to use for messages. Back in Settings you’ll want to tap on FaceTime and do the same process – select the number you want to use for FaceTime.
A second update specifically for new iPhones may be coming soon to fix another major issue – issues with the camera. Apple told Bloomberg on Monday that the update, which should be available next week, aims to fix the rear camera, which users say will physically shake when used in certain apps like Snapchat, Instagram, TikTok and Facebook.
The 48-megapixel camera of the iPhone 14 was one of the most touted features of the new model, surpassing the 12-megapixel cameras of the iPhone 13 Pro and Pro Max versions.
The iPhone 14 launched on Friday, September 16. Customers have been seen queuing outside Apple stores to get the latest iPhone, which is now expected to take weeks to get to customers buying it online through Apple, according to Bloomberg.
Apple has yet to respond to Nexstar’s request for comment regarding issues with the iPhone 14.